INTRODUCTION AND ACCEPTANCE
This “Privacy Policy” applies to this website (individually and collectively referred to as “Website”) where this Privacy Policy is posted. This Policy applies to all visitors to our Website, our members, and any others who access or use our Services.
WHEN YOU ACCESS OUR WEBSITE, YOU AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU SHOULD DISCONTINUE ACCESSING OUR WEBSITE AND USING OUR SERVICES.
INFORMATION WE COLLECT
We typically collect two kinds of information: (1) information that you voluntarily provide when you register as a User on our Website and that personally identifies you or others (“personally identifiable information”), such as your name, email address you used to sign up with us, photos, and any other information you provide to us; and (2) information that does not personally identify you or others (“non-personally identifiable information”), and that we automatically collect when you visit our Website.
a. Personally Identifiable Information. Personally identifiable information includes any information that may be used to specifically identify or contact you or others, such as a name, plus any information you provide that will permit us to identify you and others, such as the following: name, mailing address, email address, telephone number, gender, birth date, tagged photos, written materials containing personally identifiable information about you and others, etc. We do not automatically collect your personally identifiable information when you visit our Website until you have shared it with us by registering as a member or submitting a form. You also give us permission to access your information (including information about your friends and contacts) available in other services when you connect them to us. For example:
- Third party services such as Facebook Connect permit us to access your information if you have agreed to permit the connection.
- Other websites which you have authorized us to connect to for use with our products, such as tagged photographs, videos, biographical information, and audio recordings, as you select in connection with your use of a feature, program, promotion or some other aspect of our Website.
When you provide us with personally identifiable information belonging to others, you promise us that you have obtained the express consent from such persons to the use of their personally identifiable information in connection with our products and services. You bear full responsibility for any information about others that you have provided to us.
b. Non-Personally Identifiable Information. Whenever you use a website, mobile application, or other Internet service, certain information is created and retained by the website or app. This happens with our Website as well. We collect technical information that does not personally identify you when you use our Website, or information that has been made anonymous, such as:
- Log data: Our servers automatically record information when you use our Website, such as your IP address, the type of browser you are using and its settings, the third party website you visited immediately prior to accessing our Website, the operating system you are using, the domain name of your Internet service provider, the search terms you use on our Website, the specific Website pages you visit, and the duration of your visits.
- Cookie data: Like many websites, we use “cookies” to obtain certain types of information when your web browser accesses our Website. “Cookies” are small text files that we transfer to your computer’s hard drive or your Web browser memory to enable our systems to recognize your browser and to provide convenience and other features to you, such as recognizing you as a frequent user of our Website. Some of the cookies we use are associated with your account with us (including personally identifiable information about you), and other cookies are not.
We may use “session cookies” (cookies that last until you close your browser) or “persistent cookies” (cookies that last until you or your browser delete them). Examples of the information we collect and analyze from cookies include your activity on our Website, including the URL you come from and go to next (whether this URL is on our site or not). Remember that the cookies that we use do not contain and are not tied to personally identifiable information.
If you are concerned about the storage and use of cookies, you may be able to direct your Internet browser to notify you and seek approval whenever a cookie is being sent to your Web browser or hard drive. You may also delete a cookie manually from your hard drive through your Internet browser or other programs. Please note, however, that some parts of our Website will not function properly or be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.
HOW WE USE THE INFORMATION COLLECTED
We use both personally identifiable and non-personally identifiable information we collect, separately or combined, for the purposes described below. We may use or store information wherever we do business, including countries outside your own.
a. Personally Identifiable Information. The personally identifiable information you submit to us, whether belonging to you or to others (from whom you have obtained consent), is used to provide our products and services. You bear full responsibility for how any information you have provided concerning yourself and/or others is used in our products and services where such use is authorized by you. Additionally, you may be asked by other members to share your personally identifiable information and if you grant your permission, you understand that the member may share, edit, and otherwise use your information in connection with our products and services. We do not exercise editorial control over the products we produce.
Additionally, we may use your personally identifiable information
• to carry out your requests
• to respond to your inquiries,
• to improve our products and services, or
• as otherwise permitted or required by law.
We may also use this information to later contact you for a variety of reasons, such as
• to provide customer service,
• to provide customized promotional information for our products or those of our parent company, subsidiaries or other affiliated companies,
• to communicate with you about content or other information you have posted or shared with us via our Website, or
• to send you updates, newsletters, or marketing materials we think might interest you.
b. Non-Personally Identifiable Information. We use your non-personally identifiable information in a variety of ways, including to help analyze Website traffic, understand customer needs and trends, carry out targeted promotional activities, and to improve our products and services. We may use your non-personally identifiable information by itself or aggregate it with information we have obtained from others. We may share your non-personally identifiable information with our affiliates and other third parties to achieve these objectives.
We reserve the right to use IP addresses to identify a visitor when we feel it is necessary to enforce compliance with our Website rules or to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Website, or other users; or (d) in an emergency to protect the health and safety of our Website’s users or the general public; or (e) where otherwise permitted or required by law.
HOW AND WHEN WE SHARE INFORMATION
a. Your Consent. By using our products and services to preserve your memories and create keepsakes, you consent to our sharing your personally identifiable information with our employees who require such information in order to perform their functions within our organization as well as our partners and affiliates as necessary to fulfill your product order. For example, we will share your personally identifiable information with our book publisher in order to complete and deliver a finished book product to you.
b. Third Party Providers. We may employ third parties to process personally identifiable information on our behalf for the installation of new software or for security testing of our systems based on our instructions and in compliance with this Privacy Policy. We may also share your personally identifiable information with third parties, including our affiliates, in connection with the operation of our Website. Further, we may share your personally identifiable information with our partners and affiliates to promote other services to you that you might like or to show you ads you might be interested in. We also use your information to create reports.
c. Email Communications. If you send us an email with questions or comments, we may use your email address to respond to your questions or comments, and we may save your questions or comments for future reference. We may email you when
• you request a particular service or sign up for a feature that involves email communications,
• in relation to purchases you have made with us (e.g., product updates, customer support, etc.),
• for purposes of sending you information about our other products and services, where permitted, and/or
• you consent to being contacted by email for a particular purpose.
We may share you email contact information with our partners to assist with marketing our products and services. You may unsubscribe from receiving future commercial email communications from us by clicking the “unsubscribe” link included at the bottom of any marketing emails we send, or by emailing us as provided in the Contact Us section below. However, we reserve the right to send you transactional emails such as customer service communications in connection with the products you have purchased. For security reasons, we do not recommend that you send personal information, such as passwords, social security numbers, or bank account information, to us by email.
d. Legal Necessity: Notwithstanding anything herein to the contrary, we reserve the right to disclose any personally identifiable or non-personally identifiable information about you if we are required to do so by law, with respect to copyright and other intellectual property infringement claims, or if we believe that such action is necessary to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Website, or other Members; or (d) in an emergency to protect the health and safety of our Website’s Users or the general public.
WHAT CHOICES DO YOU HAVE ABOUT OUR USE OF YOUR INFORMATION?
Our goal is to provide you with simple and meaningful choices about how your personally identifiable information is used. If you are a member, you control your choices by your selections of our product and services features. You are able to control the privacy of your account by selecting or changing the desired privacy settings at any time.
If you choose to close your account, you can delete the information you have provided to us by accessing your member account page. Any data you delete will be removed, although we keep a backup copy of all data for emergency purposes for 60 days after it is manually deleted. Thereafter, the copies of data you have provided are removed from our Website and destroyed. We do not control how our partners retain, store and destroy data they have accessed in connection with assisting with finalizing our products. You should check their websites for more information on their practices.
California Do Not Track Disclosures: Certain browsers may offer you the option of providing notice to websites that you do not wish for your online activities to be tracked for preference based advertising purposes (“DNT Notice”). Some browsers are, by default, set to provide a DNT Notice, whether or not that reflects your preference. Providing DNT Notice is often touted as a means to ensure that cookies, web beacons and similar technology are not used for preference based advertising purposes – that is, to restrict the collection of information your online activities for advertising purposes. Since we do not engage in targeted advertising, we do not track your online activity while on our Website for those purposes.
YOUR CALIFORNIA PRIVACY RIGHTS
Privacy Policy Requirements: Residents of the State of California, under certain provisions of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed certain personally identifiable information as defined under California law during the preceding year for third party direct marketing purposes. You are limited to one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for our response.
CHILDREN
This Website is not targeted to children, and we do not knowingly collect personally identifiable information from children under the age of 13. If you are a parent or legal guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us please contact us.
KEEPING YOUR INFORMATION SECURE
We have implemented security measures we consider reasonable and appropriate to protect against the loss, misuse and alteration of the personally identifiable information under our control. However, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your personally identifiable information that is not entirely our fault. In the unfortunate event that your information is compromised, we may notify you by e-mail to the last e-mail address you have provided us in the most expedient time reasonable under the circumstances. We may delay notification as necessary while we take measures to determine the scope of the breach and restore reasonable integrity to our system as well as for the legitimate needs of law enforcement. From time to time we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems.
ACCESS AND RECTIFICATION FOR CANADIAN RESIDENTS
We may store, use or process information wherever we do business, including countries outside your own. In such circumstances, personally identifiable information concerning you may be subject to foreign laws and may be accessible by foreign governments, tribunals, law enforcement and regulatory agencies.
OTHER SITES/LINKS
Our Website may link to or contain links to other third party websites that we do not control or maintain. We are not responsible for the privacy practices employed by any third party website. We encourage you to note when you leave our Website and to read the privacy statements of all third party websites before submitting any personally identifiable information.
CHANGES TO THIS POLICY
We keep this Privacy Policy posted on our Website and you should review it frequently, as it may change from time to time without notice. If we make any changes to our practices or this Privacy Policy, we will post a new Privacy Policy on our Website. Any changes will be effective on the effective date stated in the revised Privacy Policy. If there are significant changes we may provide more prominent notice or obtain your consent as required by law. If you do not wish to accept the changes, you should cease using the Website. Your continued use of the Website after we have posted a revised Privacy Policy indicates your agreement to the revisions.
SOLE STATEMENT
This Privacy Policy as posted on this Website is the sole statement of our privacy policy with respect to this Website as of the date set forth on the first page, and fully replaces any Privacy Policy previously posted to this Website.
HOW TO CONTACT US
If you have any questions or comments regarding our privacy policies and/or those of our domestic and foreign third-party providers, you may contact us.
Living Memory Forever
This document was last updated on May 30, 2022
